TxTalk Web disposes only non-connect calls only which means it sends the non connect dispositions based on the below mappings to the crm . Connected calls will be disposed by the agent in crm itself.
Non-Connect Disposition Mappings
NO_ROUTE_DESTINATION |
Not reachable |
USER_BUSY |
User Busy |
NO_USER_RESPONSE |
Switched off |
NO_ANSWER |
Ringing |
CALL_REJECTED |
Call Disconnected |
NUMBER_CHANGED |
Number does Not exist |
DESTINATION_OUT_OF_ORDER |
Out of service |
INTERWORKING |
Call Disconnected |
PROTOCOL_ERROR |
Number does not exist |
RECOVERY_ON_TIMER_EXPIRE |
Call Disconnected |
INCOMPATIBLE_DESTINATION |
Number does not exist |
NORMAL_TEMPORARY_FAILURE |
Not reachable |
ORIGINATOR_CANCEL |
Call Disconnected |
NORMAL_UNSPECIFIED |
Ringing |
NORMAL_CLEARING |
Ringing |
If none of the mappings are matched it will be disposed as "Dialer non connect".
Please refer 213-Manual calls(WFO) and 310-Dialer detailed(WFH) reports for disposition related issues .