Issue Description:

Agent state in TxTalk or Dashboard seems irrelevant, meaning, an agent may set himself on a particular state, but, the state changes to some other inappropriate state without manual intervention.

Issue Cause:

This happens when an (affected) agent (extension) is logged in from more than one machine.

Issue Identification:

The IP address in call URI column in agent dashboard toggles consistently.

Issue Resolution:

The agent must be logged in from only one machine. The account must be logged out from all the extraneous machines.