Clone option can be used  if the same ticket needs to be created for different contacts  

To Clone a ticket:
1. Open the ticket you want to clone.
2. Click on three vertical lines on the top-right of the ticket details page and then click on Clone

 This will automatically redirect the user to the New Ticket form where the user can clear/enter any additional fields and click on Clone ticket.
 

The below message will be displayed. User will get a notification saying the ticket has been successfully cloned to ticket no(new ticket id)

A new ticket id will be listed on the ticket listing page.