Navigate to Campaigns >> Dispositions



Click on the highlighted button to add a new disposition.



To Add a Disposition List: 

● Enter the Disposition list name. 

● Enter the Order of the Disposition. 

● Add the Disposition and corresponding Sub Disposition(if required) for the Disposition list. 

● Optionally set the action with reference to the Disposition. 

To Edit a Disposition List: 

● Click on Edit Icon next to the Disposition List you want to edit. 

● Dispositions under that list will get populated on the right side of the page.

● Add the new Dispositions for that list by entering the appropriate information and clicking on ‘Add’ button. 

● Edit the existing Dispositions by clicking on Edit Icon. 

● Delete the Disposition from the Disposition List by clicking the Delete Icon next to it. 

To Delete a Disposition List:

● Click on the Delete Icon next to the Disposition List . 



 

To configure the disposition list for a campaign:

• Select the campaign from the campaign listing page.

• In the campaign settings page, locate the “Disposition List” option.


 

• Select the desired disposition list name and click Save.




After configuring the disposition list, Navigate to Tools > click Reset Data. 

This step is performed, If the dispositions are still not visible to agents, please perform Reset Data 
Once done, ask agents to refresh or log in again and check the Disposition page.