TxContact helps the call center to boost the overall  Performance of Call Center Operations by providing customizable wallboards. Wallboard will give the Supervisors and Managers a quick on-the-spot real-time summary of various activities going in a contact center.  To access the Wallboard please follow the steps below.
Please log in TxSmartQ Portal using your credentials

(Home → Contact Center → Dashboard → QueueGroup+Agent)

Queue+Campaign+ Agent Wallboard

Wallboard provides relevant data accessible in real-time

Agent Logged in:  Total number of Agents logged in.
Agents Ready:  Total number of Agents in Ready State.
Agent On Call:  Total number of Agents On Call.
ASA: The ASA shows the Average Speed of Answers for the entire program.
Anbd. Calls:   Abandoned Calls section in the wallboard shows the total number of calls dropped by customers while waiting in the queue.. 
Service Level: Service level = (Abandoned calls within 30sec +Answered calls within 30sec)  / Total calls %
Total Calls Today: Calls for the entire day for the entire program
Total Calls Waiting: Number of Calls waiting in the queue.
Call>5 min: Answered call duration greater than 5 minutes
Avg Call Length: Average Call Length is calculated from Call Queued time to Call End time inclusive of wait time. Average Call Length includes answered calls only.
Agent Statistics: Represents the real time agent stats
Queue Statistics: Represents the real time queue stats