TxSmartq helps the supervisor to change the state of the agents to the desired state from the agent dashboard.

To change the agent state please follow the steps below:
1 Please log in to TxSmartQ Portal using your credentials

2. Go to( Home → Contact Center →Dashboard→ Agent)

Agent Dashboard page will show the list of agents who are logged in.  Select the agent whose state the user would wish to change. 

Click on the Change State option available in the agent dashboard. With the help of the dropdown that is available in the Change State please choose the desired state. The screenshot below for reference