How to set up custom music on hold for inbound queues ?
Hold music for inbound call
Queue hold music configuration for Inbound call can be configured for individual queue IDs,
Home >> Contact Centre >> Queue
Click on Queue ID, choose Settings tab and click on Queue Hold Music drop down, then choose the sound file from uploaded list. Check out the link here to upload the audio files in case of unavailibility or list is empty Hit on update button to save the changes.
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