Disposition |
Explanation |
LMICR_AGENT_LEFT |
The agent left the chat room, leaving only the customer in session. As a result, the session was closed. |
LMICR_BOT_LEFT |
The bot left the chat room, leaving only the customer in session. As a result, the session was closed. |
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LMICR_CUSTOMER_LEFT_CW_BOT |
The customer left the chat room while the session was active with the bot. |
LMICR_CUSTOMER_LEFT_CW_QUEUE |
The customer left the chat room while the chat was waiting in the queue. |
LMICR_CUSTOMER_LEFT_CW_AGENT |
The customer left the chat room while the chat was active with an agent. |
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INACTIVE_SESSION_CLOSED_IN_BOT |
The session was with the bot but was closed by the server due to inactivity. |
INACTIVE_SESSION_CLOSED_IN_QUEUE |
The session was in the queue but was closed by the server due to inactivity. |
INACTIVE_SESSION_CLOSED_IN_AGENT |
The session was with an agent but was closed by the server due to inactivity. |
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QUEUE_IS_CLOSED |
The queue is closed. |
QUEUE_DOES_NOT_EXIST |
The queue does not exist. |
AGENT_TRANSFER_NOT_IMPLEMENTED |
Agent transfer is not implemented. |