Navigate to the “Filter Contact” section.


 

In the Name field, enter "no name" to display contacts that are currently unassigned or without a name.

Once the list of contacts appears, select the checkbox to mark the contacts you want to assign.

Click on the “Set Owned By” option.

From the dropdown, select the appropriate agent name to whom you wish to assign the contacts.



 

Click on “Yes” to save and apply the changes.