Chat Offered:
A new chat has been assigned to the agent. The agent can choose to accept or reject it.

On Chat Ready:
Indicates that the agent is online and available to receive new chat interactions.

More Chat Offered:
The agent is already handling one or more chats and is being assigned an additional chat, if within their chat limit.

On Chat No More Chat:
The agent has reached their maximum allowed chat limit. No further chats will be assigned until at least one active chat ends.

On Max Chat:
Confirms that the agent is currently handling the maximum number of chats allowed by the system.