Holiday messages can be uploaded in TxSmartQ to play a customized greeting on specific holiday dates.
Supported Format: 16 bit, 8kHz/16KHz PCM mono, WAV
Example file name format: holiday_2025-12-25.wav (holiday_YYYY-MM-DD.wav)
If a holiday-specific file is not found for the given date, the system will play the default file: Holiday.wav
 
Steps to Upload Holiday Audio File

Step 1: Convert Audio File

Open the audio file in GoldWave (https://goldwave.com/).
Go to File > Batch Processing.
Click Add Files and select your audio file.
Choose Convert Files.
Select Wave PCM unsigned 16 bit mono, 8000Hz or 16000Hz.
Click Begin to complete the conversion.
Rename the file using the holiday naming format (e.g., holiday_2025-12-25.wav).
 
Step 2: Upload Holiday File in TxSmartQ

Go to TxSmartQ > Channels > Calls > Sounds.
Click Upload and select your holiday WAV file (holiday_YYYY-MM-DD.wav).
 
Step 3: Configure Holiday Profile

Go to TxSmartQ > Administration > Open Hours.
Add/Select the Holiday Profile.
Add a new holiday entry for the date matching your uploaded file.
Example: if the uploaded file is holiday_2025-12-25.wav, add the holiday entry for 25-Dec-2025
Click Save.
 
Step 4: Apply Holiday Profile to Queue

Go to TxSmartQ > Contact Center > Queues.
Select the queue and open Settings > General.
Under the field Open Hours Profile, assign the Holiday Profile created earlier.
Click Update
 
Step 5: Verify Holiday Message

Make a test call.
Confirm the system plays the correct holiday message (holiday_YYYY-MM-DD.wav).
Note : If no file exists for that date, the system plays Holiday.wav.