How to add Agent Script in Each Campaign
In TXDialer, an agent script is a predefined set of prompts or guidelines designed to help call center agents communicate effectively during calls. It ensures consistency, compliance, and improved customer interaction by guiding agents through different call scenarios.
Go to the Campaigns section.
The Campaign Listing page will display a list of all campaigns.
Click on the desired campaign where you want to add the scripts.
This will open the Campaign Settings page.
From the left-hand side menu, click on Scripts (As highlighted)
You will be redirected to the Script page for that campaign.
Go to the Campaigns section.
The Campaign Listing page will display a list of all campaigns.
Click on the desired campaign where you want to add the scripts.
This will open the Campaign Settings page.
From the left-hand side menu, click on Scripts (As highlighted)
You will be redirected to the Script page for that campaign.
📝 Entering Agent Script Message in TXDialer:
-
✅ Start by writing your script within the
<body>tag in the Agent Script -
🔄 You can use placeholders in the script by enclosing field names in double curly brackets — like
{{ }}. -
📋 These placeholders will automatically be replaced with actual data from the contact fields when a call is offered to the agent.
-
📌 For example:
-
If the Contact Field contains a Name value as "Bob" on the campaign contact page,
-
Then using
{{Name}}in the agent script will display "Bob" during the call.
-
Did you find it helpful?