Forms are structured templates used within a call disposition process to capture important details after or during a customer interaction. They help ensure that agents record consistent and complete information for every call.





Once you click on the "Forms" option, a list of all available forms will be displayed

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Click on the form name to access the Form Configuration page. From there, select the Fields tab to display a list of all fields configured for that specific form.

Clicking on the Fields option will show a table listing all fields.





User can click on any fields can be dragged and dropped to the desired position within this order.