Step 1: Add a New Disposition in Dialer

• Login to the Dialer.

• Navigate to Disposition and click on Add New Disposition.
  https://txcontact.kblservices.in/txdialer/edit/?

• Once the disposition is created, link it to a specific campaign:
   - Go to the desired campaign.
   - Select the newly created disposition list in the campaign configuration.
   - Copy the Campaign ID for later use.

Step 2: Configure Screenpop in SmartQ

• Go to Screenpop Configuration
  https://txcontact.kblservices.in/txsmartq/provisioning/screenpop/add/

• Click on Add to create a new screenpop (Refer to the screenshot for reference).
  
   

• Under Screenpop Command, add the following:

  https://txcontact.kblservices.in/txdialer/dispose/calldisposition3/?Time={{st}}&tenant_id=kbl&agent_id={{a}}&customer_number={{n}}&cmp_id={{X-campaign_id}}&call_id={{X-call_id}}&fetch=all&disp_listname=ZeroBalance&session_uuid={{session_uuid}}&contact_id={{X-contact_id}}&make_call=*81
   
• Replace the disp_listname (ZeroBalance) with the newly created disposition list.
•  

• Under Screenpop Condition, add the following:

  '{{X-campaign_id}}' == "NEW_CAMPAIGN_ID"
•  
• Replace NEW_CAMPAIGN_ID with the campaign ID copied from Step 1.

Step 3: Go to Administration >> Provisioning >> Prov Settings

•  Click on the Setting Name.
• Once user clicks on setting name it will redirect to the Provisioning Settings page.

• Under the Screen POPs option select the  created screen pop up.
• Click on Update button .