Step 1: Add a New Disposition in Dialer

• Login to the Dialer.

• Navigate to Disposition and click on Add New Disposition.
  https://txcontact.kblservices.in/txdialer/edit/?

• Once the disposition is created, link it to a specific campaign:
   - Go to the desired campaign.
   - Select the newly created disposition list in the campaign configuration.
   - Copy the Campaign ID for later use.

Step 2: Configure Screenpop in SmartQ

• Go to Screenpop Configuration
  https://txcontact.kblservices.in/txsmartq/provisioning/screenpop/add/

• Click on Add to create a new screenpop (Refer to the screenshot for reference).
  
   

• Under Screenpop Command, add the following:

  https://txcontact.kblservices.in/txdialer/dispose/calldisposition3/?Time={{st}}&tenant_id=kbl&agent_id={{a}}&customer_number={{n}}&cmp_id={{X-campaign_id}}&call_id={{X-call_id}}&fetch=all&disp_listname=ZeroBalance&session_uuid={{session_uuid}}&contact_id={{X-contact_id}}&make_call=*81
   
• Replace the disp_listname (ZeroBalance) with the newly created disposition list.
•  

• Under Screenpop Condition, add the following:

  '{{X-campaign_id}}' == "NEW_CAMPAIGN_ID"
•  
• Replace NEW_CAMPAIGN_ID with the campaign ID copied from Step 1.

Step 3: Update Default Screenpop for All Campaign

• Open the existing default screenpop configuration:
  
  https://txcontact.kblservices.in/txsmartq/provisioning/screenpop/update/?screenpop_id=a3576d6c-85e8-11ed-af18-70e28427c4ec

• The current Screenpop Command looks like this:

  "{{X-campaign_id}}"!="CMP0005" && "{{X-campaign_id}}"!="CMP0085" && "{{X-campaign_id}}"!="CMP0008" &&
  "{{X-campaign_id}}"!="CMP0082" && "{{X-campaign_id}}"!="CMP0089" && "{{X-campaign_id}}"!="CMP0088" &&
  "{{X-campaign_id}}"!="CMP0092" && "{{X-campaign_id}}"!="CMP0091" && "{{X-campaign_id}}"!="CMP0093" &&
  "{{X-campaign_id}}"!="CMP0095"
•  

• Include the newly added campaign ID in the above condition:

  && "{{X-campaign_id}}"!="NEW_CAMPAIGN_ID"
•  

• After saving both configurations:

  • The new campaign will have its own screenpop defined.

  • The default screenpop will exclude it from triggering.
     

Step 4 : Go to Administration >> Provisioning >> Prov Settings

•  Click on the Setting Name.
• Once user clicks on setting name it will redirect to the Provisioning Settings page.

• Under the Screen POPs option select the  created screen pop up.
• Click on Update button .