1: Open CMD as an Administrator



2: Download zip file containg script using running below command in CMD
        curl -o txcontact_monitor_script.zip https://amber.txcontact.com/txcontact_monitor_script.zip

3: Extract the ZIP file.
        tar -xf txcontact_monitor_script.zip

4: Change directory into the script folder.
       cd txcontact_monitor_script

5: Run install_ping_monitor script 
       install_ping_monitor.bat

Restart the machine once script is run.

This script will create a task scheduler which runs ping_monitor.bat as soon as machine is restarted. ping_monitor.bat script will create 3 files in C:\Windows\Temp\TxContactPingLogs. 
Those files are:
        a: <curent_date>_ds_tnx_svr1_txcontact_com.txt
        b: <curent_date>_google_com.txt
        c: <curent_date>_amber_txcontact_com.txt​​

These files can be analysed to check if the issue was created by Agent's Internet/VPN problem/Server Problem.



Run the below commands if you want to discontinue the ping test scripts, has to be run in Administartor CMD.
schtasks /delete /tn "TxContactNetworkPingMonitorOnAwake" /f  
schtasks /delete /tn "TxContactNetworkPingMonitorOnRestart" /f  
schtasks /delete /tn "TxContactNetworkPingMonitor" /f