1: Open CMD as an Administrator



2: Download zip file containg script using running below command in CMD
        curl -o txcontact_monitor_script.zip https://amber.txcontact.com/txcontact_monitor_script.zip

3: Extract the ZIP file.
        tar -xf txcontact_monitor_script.zip

4: Change directory into the script folder.
       cd txcontact_monitor_script

5: Run install_ping_monitor script 
       install_ping_monitor.bat

Restart the machine once script is run.

This script will create a task scheduler which runs ping_monitor.bat as soon as machine is restarted. ping_monitor.bat script will create 3 files in C:\Windows\Temp\TxContactPingLogs. 
Those files are:
        a: <curent_date>_ds_tnx_svr1_txcontact_com.txt
        b: <curent_date>_google_com.txt
        c: <curent_date>_amber_txcontact_com.txt​​

These files can be analysed to check if the issue was created by Agent's Internet/VPN problem/Server Problem.

Steps to check if log files are created :

1. Open File Explorer

2. Navigate to the following path:
   C:\Windows\Temp\TxContactPingLogs



3. Check if the following files exist for today’s date:
   <current_date>_ds_tnx_svr1_txcontact_com.txt
   <current_date>_google_com.txt
   <current_date>_amber_txcontact_com.txt



If log files are NOT found, follow these steps:

1. Open Task Scheduler in your system



2. Click on Task Scheduler Library (top-left panel)



3. Look for the following scripts and check for their status, if it is in ready status (as shown in below screenshot):
   TxcontactNetworkPingMonitor_OnLogon
   TxcontactNetworkPingMonitor_OnStart
   TxcontactNetworkPingMonitor_OnWake



4. For mentioned 3 scripts, Click on the each script and hit Run button (right-side panel)





5. After running the tasks, Go back to:
   C:\Windows\Temp\TxContactPingLogs

6. Check again if the log files are created



Run the below commands if you want to discontinue the ping test scripts, has to be run in Administartor CMD.
schtasks /delete /tn "TxContactNetworkPingMonitor_OnStart" /f
schtasks /delete /tn "TxContactNetworkPingMonitor_OnLogon" /f
schtasks /delete /tn "TxContactNetworkPingMonitor_OnWake" /f
schtasks /delete /tn "TxContactNetworkPingMonitorOnAwake" /f  
schtasks /delete /tn "TxContactNetworkPingMonitorOnRestart" /f  
schtasks /delete /tn "TxContactNetworkPingMonitor" /f