Overview :

This article provides a step-by-step guide on how to upload a license in SmartQ. The license is typically provided as a ZIP file containing tenant-specific and global license files. Proper upload ensures uninterrupted service and correct license validation across tenants.

Prerequisites :

• Access to SmartQ with superadmin privileges
• License ZIP file provided by the Engineers / Clients

Steps to Upload License :

1. Download and Extract License File
   • Download the provided license ZIP file.
   • Extract the contents to a local folder.
   • The extracted file looks something like this:
     
     
      
2. Login to SmartQ
   • Go to: Administration → Tenant
      
3. Upload License Files
   You will find two upload options:
   • Global License Upload (All Tenants)
     • Use the upper upload button.
     • From the extracted file you will find all in the file ( for ex: TxHive_all) name.
     • Upload this file to apply the license to all tenants.
     • (Refer to screenshot below)
       
       
        
   • Tenant-Specific License Upload
     • Use the lower upload button.
     • From he extracted file you will find the tenant name ( for ex: mod_TxIVR_Titan___)
     • Upload this file for the respective tenant.
     • (Refer to screenshot if available)
       
       
        
4. Verify License Update
   • After successful upload, wait for approximately 5 minutes.
   • Check the ORB table: 100_LICENSEISSUED
   • Execute and confirm that the expiry date is updated.
      
5. Perform Validation
   • Make a few test calls to ensure the system is functioning correctly with the updated license.