How to Block Contacts for Inbound IVR Numbers
Overview
This article explains the steps to block specific contact numbers from calling inbound IVR numbers by updating the DNC (Do Not Call) file in TxSmartQ.Steps
1. Log in to TxSmartQ2. Navigate to: Channels → Calls → IVR → Editor
3. Open the DNC file (in
.txt format)
4. Add the contact numbers that should be blocked from calling the inbound IVR numbers.
Note: For listing the numbers to be blacklisted, please enter one number per line without any special characters. Each number is entered on a new line.
5. Click Save to apply the changes.
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