Overview

This article explains how to update the Contact Lists in TxHelpdesk by adding email recipients for specific line items.

Steps to Update Contact Lists

Step 1: Open the Admin Portal

Log in to TxHelpdesk and click on the Admin icon.

Step 2: Navigate to Contact Lists

Search for the Contact Lists option and click the List button.

Step 3: Add a Contact List

Click on Add Contact List (highlighted in red).

Step 4: Add Contact Details

• Title: Enter the contact list name using the naming convention below:
  • to_<location>_<line_item>
  • cc_<location>_<line_item>
• List: Add the required contact details (email IDs) based on the client's requirement. Each email address in the List field must be separated by a comma (,).

Examples:

• cc_delhi_ncr_fumigation
• cc_delhi_fumigation
• cc_ncr_fumigation

Note:

• Contact details should be added based on the client's requirement, either in the To or CC contact lists.
• Each email address in the List field must be separated by a comma (,).
• After updating the details, click Save to apply the changes.

Once configured, the Contact List will appear as shown in the screenshot below.