Overview

This article explains how to update Ticket Fields in TxHelpdesk. Administrators can modify the values available in ticket field dropdowns, such as Lead Source Lists and Location, by updating the List Values field through the Admin access.
 

Steps to Update Ticket Fields 

Step 1: Open the Admin Portal

Log in to TxHelpdesk and click on the Admin icon.

Step 2: Navigate to Ticket Fields 

Search for the Ticket Fields and click the List button.

Step 3: Select the Ticket Field

Select the ticket field that you want to update, such as Lead Source Lists or Location.

Step 4: Update the List Values

Click on the required ticket field and update the values in the List Values field.

Note: Each value must be entered on a new line. Please refer to the screenshot below for reference which is configured for Location.

If the location is Delhi/NCR, add it as:
Delhi_NCR

If the locations are Delhi and NCR as separate, add them on separate lines as shown below:
Delhi
NCR