You can view and retrieve contact details using the Filtered Actions option in TxDialer.
1. Navigate to
TxDialer.
2. Open the required
Campaign.
3. Go to the
Contacts tab.
4. Click on
Filtered Actions.
5. Apply the required filters based on your requirement.
For example :
To view the contacts assigned to a specific agent
1. Go to the required
Campaign.
2. Navigate to
Contacts → Filtered Actions.
3. Select the required
Status such as
Called, Not Called, or All.
4. Select the required
Batch and
Disposition details.
5. Under Advanced Settings, select the following:
Field: Preferred Agent
Type: Number
Operation: =
Value: Enter the required Agent ID
6. Click Add Filter.
7. The filtered results will display all contacts matching the selected criteria, along with their relevant details.
Export Filtered Data :
If required, you can export the filtered contact data for further tracking and analysis:
1. Select
Select All Pages to select all the filtered records across all pages.
2. Click the
Actions tab.
3. Select
Export Plus.

4. The filtered data will be exported for further tracking and analysis.