1. Helpdesk>>Admin >> click on  ADD  in Email Templates.

    Fill in the required details >>  Save. 

2. Managing Templates: Helpdesk>>Admin >> click on  List in Email Templates.

   Action - deleting Templates>> select required templates by clicking on the checkbox and go to action >> Delete selected >> Go.

   Search - Search by typing the name of the template and after selection if you want you can edit.

   By Locale - By clicking the required language and then search for the required Template.