Click on the Add Agent icon)at the top right end of the table in the View Agents page

The alternate way is from the Home page. ( Home → Contactcenter → Agents → Add New Agent )

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1. Fill in the details and click on the ‘Add’ button to Add the Agent or the ‘Cancel’ button to Cancel.
2. All fields marked with a * are mandatory.
3. The agent ID and the agent password have to be numeric.
4. The agent's system id can be found through the command "whoami". Open the command prompt/terminal of the agent machine and type the command "whoami". This will return the login id with the domain in the format "domain\systemID". Format it as "systemID@domain".