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  • How to add holiday IVR i…
How to add holiday IVR in SmartQ?
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Login to TxSmartQ and go to Channels -> Calls -> IVR ->Holidays

Click     Add button to add Holiday Fields.

And set the Holiday Name, Date, Holiday Type, and Time ->Click Add

 

 

Adding  IVR, Please go to Channels -> Calls ->Sound and add the required fields and Upload the Sounds.

To Change  'Holiday IVR' of Queues:

( Home → Contact Center → Queues → View Queues)

View Queues: This page lets you view all the Queues.

 

Click on a specific queue ID to make the changes.

 

Edit Queue: Click on - settings →Close Message.

Select the required IVR to play for the Holidays. And click Update.

 

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