Admin/Supervisor live barge-in  .

Call barging enables the Supervisors to listen to live calls without the customer or the agent knowing about it. 

If needed supervisor can also speak with both the agent and the customer in between the call. 

So, let's barge in when necessary. 

Before we start off, please make sure that Supervisor have entered their chirp id ( id used to log in to the chirp) in  Eavesdrop from field,
To enter their supervisor  id in the Evasdrop field  => Login to TxSmartQ Portal  > Administration >  Users > [User] >  Eavesdrop from - Agent id/ (Chirp id ) & select Eavesdrop.-Bargin
The supervisor can bring up the Chirp and to barge in dial *91 followed by the Agent ID(agent should be on Call state)  

Click on the option below using the mouse to perform the below actions.

Click 1 - To speak with the Agent

Click 2 - To speak with the Customer

Click 3 - To speak with Customer and Agent

Click 0 - To Listen Only