TxContact made it easy for your agents to work from home
In work from home  the Admin has to register the agent cell phone under TxContact.  To Register agent cell phone please follow the steps below

• Admin has to log in to the TxSmartq Web portal using their user credentials
• TxSmartq Home page  → Contactcenter → Agents
• Agents names will be visible if agents are added. If agents are not added than follow this link to add agents-  https://helpdesk.txcontact.com/kb/article/9-tx-smartq-add-agent    
• In the Agent details page, please set the below fields to register the agent cell phone 

Agent on Cellphone: True
Agent Cellphone number:  +91 followed by agent cell number For ex.  +91988xxxxxxxGo to Agents page


Now the  agents are set to get calls to their register cell phone

To dial out the call please use Start Session in the Chirp browser page . Agent has to enter the customer number and click on the phone icon.   This call will be transferred to the agent's registered cell phone. Agent will receive the call in his/her registered cell phone. Agent has to answer the call  from his phone . Once the call is answered by the agent, the customer leg of the call will be dialed. 

Screenshot below  of Chirp Work from home set up