Overview

Proper screen resolution settings are essential for ensuring optimal display quality and correct rendering of applications such as CRM platforms, dialers, agent desktops, and web-based tools. Incorrect resolution or scaling settings may result in display issues such as truncated screens, misaligned buttons, overlapping text, or missing interface elements.
 

Windows

• Go to Settings → System → Display
• Set Display Resolution to Recommended (Windows automatically selects the monitor's native resolution).
• Common native resolutions:
  • 1920 × 1080 (Full HD)
  • 2560 × 1440 (QHD)
  • 3840 × 2160 (4K)

Scaling recommendations:

• 1080p monitor: 100%
• 1440p monitor: 100–125%
• 4K monitor: 150–200%
   

macOS

• Go to System Settings → Displays
• Select Default (or "Default for Display"), which uses Apple's recommended scaling.
• For Retina displays, macOS renders at a higher internal resolution and scales appropriately for sharp text and graphics.

For Contact Center / Dialer Applications

If you're using web-based applications such as CRM, dialers, or agent desktops, a minimum resolution of:

• 1920 × 1080 (Full HD) is generally recommended.
• Browser zoom should be set to 100%.
• Display scaling should ideally be 100% (Windows) to avoid UI alignment issues unless your organization specifies otherwise.
   

  Troubleshooting Display Issues

  If application screens are not displaying correctly:

• Verify that the screen resolution is set to the recommended/native resolution.
• Ensure display scaling is configured appropriately.
• Reset browser zoom to 100%.
• Clear browser cache and reload the application.
• Try accessing the application using a supported browser.
• Restart the system after making display changes.
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