Call barging enables the Supervisors to listen to live calls without the customer or the agent knowing about it. 

If needed supervisor can also speak with both the agent and the customer in between the call. 

So, lets barge in when necessary. 

Before we start off, please make sure that Supervisor have entered their chirp id ( id used to log in to the chirp) in  Eavesdrop from field, if not please enter their id in the Evasdrop field  => Login to TxSmartQ Portal  > Administration >  Users > [User] >  Eavesdrop from - Agent id/ Chirp id  & Eavesdrop.-Bargin)


Now the Supervisor can start bargin calls. by following the steps below:

1.Log in to the TxSmartq portal. Go to the agent dashboard. (( Home → Contact Center →Dashboard→ Agent)

2. Bring up the Chirp using your credentials., Note: Supervisor need not change their state to  log in, when the chirp is up. TxSmartq dashboard will detect the chirp in order to do the live bargin.

3. Supervisor can click on the phone icon  that will be highlighted in TxSmartq Agent Dashboard and  start barging calls. 

4. Session tab will be visible on Chirp. 

Using  DTMF(Dual-tone multifrequency) keypad supervisor can train new agents during a phone call, prevent escalations and limitless call transfers by providing the answer on the spot.

Click on the option below using mouse to perform below actions.

Click 1 - To speak with the Agent

Click 2 - To speak with the Customer

Click 3 - To speak with the Customer and Agent

Click 0 - To Listen Only