| Sl. No. | Category | Issue | Responsible Person | To Check | KB Link |
| 1 | Chirp | Uninstalling and Installing Chirp | Administrator | Follow the steps outlined in the Knowledge Base (KB) to uninstall and reinstall Chirp. | https://helpdesk.txcontact.com/kb/article/78-how-to-installuninstall-chirp-in-windows/ |
| 2 | Chirp | Microphone and Audio Device Issues in Chirp | Agent | 1. Verify Audio Device Settings in Chirp 2. Verify Windows Microphone Permissions 3. Test Your Audio Device. Check Headset Hardware |
https://helpdesk.txcontact.com/kb/article/333-troubleshooting-microphone-and-audio-device-issues-in-chirp/ |
| 3 | Chirp | Clearing the Chirp Browser Cache | Agent | Clear the Chirp internal browser cache. | https://helpdesk.txcontact.com/kb/article/89-how-to-clear-the-chirp-internal-browser-cache/ |
| 4 | Chirp | Common Chirp Error Codes | Agent | Follow the respective troubleshooting steps in the KB based on the identified error code. | https://helpdesk.txcontact.com/kb/article/107-common-chirp-error-codes/ |
| 5 | Chirp | Steps to Retrieve the Chirp Log File | Agent | Follow the KB steps to retrieve the Chirp log file for viewing or sharing for debugging. | https://helpdesk.txcontact.com/kb/article/339-steps-to-get-the-chirp-log-file/ |
| 6 | Chirp | Voice Issue | Agent | 1. Try extension-to-extension calls. 2. Check whether the issue occurs on all calls or intermittently. 3. Verify whether all agents or only one agent is affected. 4. If only one agent is affected, check their audio devices. 5. Ping the Provisioning IP address to verify connectivity. |
https://helpdesk.txcontact.com/kb/article/287-how-to-debug-voices-issues-with-calls/ |
| 7 | Chirp | Getting "Not Implemented" Error While Dialing a Call | Agent | 1. Ensure the status is On Outbound before dialing. 2. For Zoho Click-to-Call, ensure Chirp is running and the status is Ready for Call. |
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| 8 | Chirp | Configuring Recommended Screen Resolution on Windows | Agent | Follow the KB if there are display issues such as truncated screens, overlapping text, missing buttons, or misaligned UI. | https://helpdesk.txcontact.com/kb/article/331-configuring-recommended-screen-resolution-on-windows-and-macos/ |
| 9 | Chirp | Call Quality Issues (Audio Dropping, Robotic Voice, Unstable Calls) | Administrator | Disable SIP ALG on the network device. | https://helpdesk.txcontact.com/kb/article/336-disable-sip-alg-on-popular-devices/ |
| 10 | Chirp | Chirp Not Working Properly | Administrator | Ensure the agent is using a native Windows machine and not Windows running on a Mac. | https://helpdesk.txcontact.com/kb/article/78-how-to-installuninstall-chirp-in-windows/ |
| 11 | Zoho | Click-to-Call Not Working | Administrator | 1. Check if the Zoho plugin is installed in Chirp. 2. Verify user mapping details. 3. Recreate user mappings. 4. Disable Google Chrome restrictions if required. |
Plugin Troubleshooting: https://helpdesk.txcontact.com/kb/article/338-how-to-trouble-shoot-if-click-to-call-is-not-working-in-tepro/ Zoho User Mapping https://helpdesk.txcontact.com/kb/article/349-associate-txcontact-agent-with-zoho-users/ Chrome Restriction https://helpdesk.txcontact.com/kb/article/311-how-to-disable-google-chrome-restrictions-for-zoho-click-to-call/ |
| 12 | Zoho | Stuck Call Pop-up and Unable to End | Agent | Clear the browser cache for all time. | https://helpdesk.txcontact.com/kb/article/344-deleting-browser-cache/ |
| 13 | Zoho | Disabling Chrome Browser Restriction | Administrator | Disable Google Chrome browser restrictions for Zoho Click-to-Call. | https://helpdesk.txcontact.com/kb/article/311-how-to-disable-google-chrome-restrictions-for-zoho-click-to-call/ |